Refund policy

We accept returns on unused, uninstalled items in original packaging within 14 days of delivery. To arrange a return, contact us at [your email] within this period.

Items must be returned in the same condition as received. We are unable to accept returns on installed appliances unless they are faulty.

Faulty or damaged goods: If your appliance arrives damaged or develops a fault within the manufacturer's warranty period, please contact us and we will arrange a repair, replacement, or refund in line with your statutory rights under the Consumer Rights Act 2015.

Return shipping costs for non-faulty items are the responsibility of the customer and should be returned to pick up location.

Refunds are processed within 5–10 business days of receiving the returned item.